Journal artıcles

Consumer Behavior in Tourism and Hospitality

Title: Mapping the consumer journey in the hotel industry: guest segmentation and experience evolution

Authors: Vicky O’Rourke; Carmen Rodriguez-Santos; Sarah Diffley; Aroa Costa Feito; Nuran Bayram Arlı

Volume (Issue), Pages, Year: 1-20, 2025

DOI: 10.1108/CBTH-04-2025-0089

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International Journal of Social Inquiry

Title: Travel and Tourism Development Index: The Impact of Travel and Tourism Sustainability on Tourism Receipts and Tourist Arrivals

Authors: Sevda Gürsakal, Nuran Bayram Arlı

Volume (Issue), Pages, Year: 16(2), 639–653, 2023

DOI: 10.37093/ijsi.1366711

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European Research on Management and Business Economics

Title: Emerging sustainability themes in the hospitality sector: A bibliometric analysis

Authors: Sofía Blanco-Moreno, Mine Aydemir-Dev, María Carmen Rodríguez Santos, Nuran Bayram-Arlı

Volume (Issue), Pages, Year: 31(1), 1-16, 2025

DOI: 10.1016/j.iedeen.2025.100272

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Aurum Sosyal Bilimler Dergisi

Title: Turizm Sektöründeki Yenilikçi Faaliyetlerin Finansal Performans Üzerindeki Etkisi: BİST Uygulaması

Authors: Elif Yücel, Yasemin Ertan

Volume (Issue), Pages, Year: 10(1), 1-27, 2025

DOI: 10.62393/aurum.1579786

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Conference Papers

The 9th World Social Marketing Conference

5-7 November 2025, Alicante

 

Title: Strengthening Turkish SMEs’ performance through neuromarketing and artificial intelligence tools

Authors: Aroa Costa-Feito; Carmen Rodríguez Santos; Sofia Blanco-Moreno

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35th International Conference of the European Association for Research on SERvices

29-31 October 2025, Rome

 

Title: The power of first steps: How initial customer effort influences service satisfaction

Authors: Sofia Blanco-Moreno; Carmen Rodríguez Santos; Aroa Costa-Feito; Luis V. Casalo

Proceedings Book ISBN: 979-12-218-2271-7

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The 19th International Conference on Business Excellence Leading Change in Disruptive Times

20-25 March 2025, Bucharest, Romania

 

Title: Exploring customer reviews in michelin-starred restaurants: A machine learning approach

Authors: Mine Aydemir Dev, Nuran Bayram Arlı, Onur Barca

 

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XXXV Congreso Internacional de Marketing

September 11-13th, 2024, Cuenca

 

Title: Strengthen research & innovation capacity and skills through neuromarketing and artificial intelligence for improving Turkish SME’s performance

Authors: Costa-Feito, Aroa; Blanco-Moreno, Sofia; Rodríguez Santos, Carmen; Poroy-Arsoy, Aylin

 

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XXXV Congreso Internacional de Marketing

September 11-13th, 2024, Cuenca

 

Title: Empowering Turkish SMES: Integrating consumer neuroscience and artificial intelligence in research and innovation

Authors: Costa-Feito, Aroa; Rodríguez Santos, Carmen; Blanco-Moreno, Sofia

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tEBEC - Tourism economics Business Education Conference

June 26-28th, 2023, Online

 

Title: Future Research Themes for The Hospitality Sector: A Bibliometric Analysis

Authors: Nuran Bayram-Arlı, Sofía Blanco-Moreno, María Carmen Rodríguez Santos, Mine Aydemir-Dev

Proceedings Book ISBN: 978-965-598-555-9

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11th International Conference on sustainable development

September 6-7th, 2023, Rome

 

Title: Hotel managers’ perceptions of sustainable tourism certification systems: Insights from Turkish and Irish professionals

Authors: Conor McTiernan, Mehlika Saraç, Aylin Poroy Arsoy, Pádraig Gallagher

Proceedings Book ISBN: 979-12-200-9524-2

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International Conference on economics, finance and business

September 11-13th, 2023, Prague

 

Title: The Impact of Innovative Activities on the Financial Performance of Businesses in the Tourism Sector: BIST Application

Authors: Elif Yücel, Yasemin Ertan

 

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17th SCF International Conference "Sustainable Development in a Global Perspective"

October 6-7th, 2023, Online

 

Title: Investigating the efficiency of internal control system in accommodation industry: A research on Bursa Hotels

Authors: Tuba Bora Kılınçarslan, Kamuran Üstün

Proceedings Book ISBN: 978-605-72639-6-4

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XV. International Tourism Congress

November 23-25th, 2023, Online

 

Title: Internet of things and artificial intelligence in tourism and hospitality: A Bibliometric Analysis

Authors: Aylin Poroy Arsoy, Nuran Bayram Arlı, Çağatan Taşkın

Proceedings Book ISBN: 978-83-67405-28-7

DOI: 10.2478/9788367405287-013

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MTCON’24- 5th Conference on Managing Tourism Across Continents

May 1-4th, 2024, Istanbul

Title: Impact of Innovation on Hotels Sustainability and Overall Performance

Authors: Mehlika Saraç, Çağatan Taşkın

Proceedings Book ISBN: 978-605-254-961-2

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AIRSI2024- Generative AI Challenges

10-12 June, 2024, Zaragoza, Spain

Title: The elitist vision of Spain and Turkey: luxury tourism analysis through a network approach

Authors: Costa Feito, Aroa; Blanco-Moreno, Sofia; Rodríguez Santos, Maria Carmen; Benítez-Andrades, José Alberto.

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ICAEB 2024- 8th International Conference on Applied Economics and Business

August 23-25th, 2024, Munich

Title: A machine learning approach to tourists’ willingness to revisit hotels

Authors: Mine Aydemir-Dev, Nuran Bayram-Arlı

Proceedings Book ISBN: 978-3-031-77363-1

DOI: 10.1007/978-3-031-77363-1_44

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ARMEACONF - 6th International Conference on Advanced Research in Management, Economics and Accounting

September, 20-22th, 2024, Online

Title: Investigation of Accounting Manipulation using the Beneish Model in Hospitality Sector: A Research on Borsa Istanbul

Authors: Tuba Bora Kılınçarslan

Proceedings Book ISBN: 978-609-485-545-0

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International Conference on Social Science & Humanities

September, 24-25, 2024, Budapest

Title: Evaluation of Global Innovation Performances with Integrated Multi-Criteria Decision Making Methods: EU Application

Authors: Sevda Gürsakal

DOI: 10.20319/icssh.2024.398399

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International Marketing Trends Conference

23-25 January, 2025, Venice, Italy

Title: A Journey-Centric Approach To Business Growth: Enhancing Customer Experience For Competitive Edge

Authors: Carmen R. Santos; Blanco-Moreno Sofia; Nuran Bayram Arlı; Ciaran OHannrachain

Proceedings Book ISBN: 978-2-490372-XX-X

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International Marketing Trends Conference

23-25 January, 2025, Venice, Italy

Title: The Influence of Time Invested on Initial Stages of The Customer Journey on Satisfaction with A Service Experience

Authors: Sofía Blanco-Moreno; Carmen R. Santos; Aroa Costa-Feito; Luis V. Casaló

Proceedings Book ISBN: 978-2-490372-XX-X

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ENTER25 eTourism conference eTourism towards 2060 (ENTER25)

Wrocław, Poland, 17-21 February 2025

Title: Exploring the impact of searching and booking time investments on customer’s satisfaction with hospitality services

Authors: Blanco Moreno, Sofia; Costa-Feito, Aroa; Rodríguez Santos, Maria Carmen; Casaló, Luis V.

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RISM2025- Research Innovations in Sustainable Marketing: A Global Symposium

27 May 2025, Madrid, Spain

Title: Sustainability in the hospitality industry: Emerging themes through bibliometric analysis

Authors: Blanco Moreno, Sofia; Mine, Aydemir-Dev; Maria Carmen, R. Santos; Nuran, Bayram-Arlı.

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54th Annual Conference of the European Marketing Academy (EMAC 2025)

May 25-30, 2025, Madrid, Spain

Title: Building satisfaction: How initial customer journey efforts shape service experiences

Authors: Blanco Moreno, Sofia; Luis V., Casaló; Aroa Costa-Feito; Carmen, R. Santos

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Proceedings of the 24th European Conference on Research Methodology for Business and Management Studies

Title: A methodological approach for a hospitality industry-university business model innovation collaboration

Authors: Conor Mctiernan, Çağatan Taşkın, Mehlika Saraç, Aylin Poroy Arsoy, Pádraig Gallagher

Volume (Issue), Pages, Year: 24(1), 57-68, 2025

Proceedings Book ISBN:  978-1-917204-43-9

DOI: 10.34190/ecrm.24.1.3655

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Proceedings of The 2nd International Conference on Business, Management and Leadership

Title: Innovative business models in cultural tourism: The case of Cumalıkızık

Authors: Elif Yücel, Nuran Bayram Arlı

Volume (Issue), Pages, Year: 2(1), 1-15, 2025

Proceedings Book ISBN: 978-1-914266-11-9

DOI: 10.33422/icbml.v2i1.963

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Proceedings of the 8th International Conference on Tourism Research (ICTR 2025)

Title: Understanding tourist experience in mountain hotel accommodation: A qualitative assessment of online reviews

Authors: Mehlika Saraç, Çağatan Taşkın

Volume (Issue), Pages, Year: 8(1), 270-277, 2025

Proceedings Book ISBN: 978-1-917204-36-1

DOI: 10.34190/ictr.8.1.3432

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12th Advances in Hospitality & Tourism Marketing and Management (AHTMM) Conference

Title: Digital transformation challenges of SME hotels in Türkiye

Authors: Onur Öztürk

Pages, Year: 75-76, 2025

Proceedings Book ISBN: 978-989-9244-24-5

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BOOKS & BOOK CHAPTERS

Harnessing Innovation for Personalized Tourism

Chapter Title: Sustainable Business Model Innovation: The Case of Cumalıkızık Restaurant

Authors: Aylin Poroy Arsoy; Nuran Bayram Arlı; Elif Yücel; Yasemin Ertan

Publisher: IGI Global Scientific Publishing

Pages, Year: 389-430, 2026

DOI: 10.4018/979-8-3373-2053-3.ch015

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Sürdürülebilir İş Modeli İnovasyonu (Sustainable Business Model Innovation)

Book Title: Sürdürülebilir İş Modeli İnovasyonu (Sustainable Business Model Innovation)

Editors: Aylin Poroy Arsoy, Çağatan Taşkın, Nuran Bayram Arlı

Authors: Alp Aytaç, Aylin Poroy Arsoy, Çağatan Taşkın, Kurtuluş Kaymaz, Mehlika Saraç, Mine Aydemir Dev, Nuran Bayram Arlı, Tuba Bora Kılınçarslan, Umut Eroğlu

Publisher: Nobel Akademik Yayıncılık

Barkod: 9786253719401

ISBN: 978-625-371-940-1

E-ISBN: 978-625-371-941-8

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